To initiate a product return or exchange, kindly send us an email at support@konjae.pk including the order number, product name, original proof of purchase receipt, and a description of the issue. Our customer care agent will promptly reach out to you. Alternatively, you can contact us by phone at +92 3331124155 or by email at support@konjae.pk To ensure a smooth process, please send back the purchased item within 5 days of receiving your order. Thank you for your cooperation.

Eligibility for Returns

• Returns must be reported to customer support within 48 hours of delivery.
• Accepted reasons for returns: wrong or damaged product.
• Change of mind returns are not accepted.
• Original proof of purchase (invoice emailed at purchase) is required.

Return Procedure

• Contact support@konjae.ae for product return and exchange.
• Mention the reason for the return and include the original order number from your email receipt.
• Provide evidence with pictures of the product.
• Our customer care team will review your request and contact you if it is deemed genuine and eligible for return.
• If your case is approved by the customer care team, you will need to reship the item back to us using any courier service with traceable delivery, agreed upon by our team.
• After assessing the nature of the complaint, we may offer you an exchange or store credit of equal or lesser value, which will have a validity period.
• Please note that in the case of an approved return application, the refund will only cover the price of the article(s) and will not include any shipping or stitching costs.
• If your return claim is rejected by our customer care team, you will be notified within 5 business days.
• Washed, dried, or stained products will not be entertained.

IMPORTANT NOTES:

• We are only responsible for returns once the items reach our warehouse. Please be aware that returns will only be accepted if the products are sent through courier services.
• Successfully returned items can be exchanged for other merchandise or online store credit. If a product is found to be faulty or wrongly delivered, KONJAE will follow a policy of repair, replacement, or finally store credit if the item cannot be repaired or replaced.
• The timeline for a refund against a returned item is between 14 days and 45 days.
• If a customer has placed an order, and if the stock is out, KONJAE will provide a refund or the customer can choose another product, and will be adjusted accordingly.
• After receiving the order, KONJAE team will make a confirmation call to the customer. If a customer does not respond within 24 hours, the order will be automatically cancelled

Please let us know if you have any further questions or concerns.